Payments

Payments can me made via Credit Card (VISA & Mastercard).

Freight and Delivery

Price does not include freight.
Freight will be calculated and charged prior to your order being finalised. Freight is calculated on size, weight and Dangerous Good (DG) classification of your order.
We will ship goods using kakadu botanicals nominated service provider for Australian customers. We do not use any customer provided courier services.
For International Orders, we will advise cost of courier and an estimated lead time for delivery. kakadu botanicals will not be held responsible for any goods held up or incurring extra local clearance charges. Please check with your local custom agents or shipping agent prior to shipment of goods.
All orders should be checked, and any discrepancy or error must be lodge within three (3) days of receipt of goods. Refer to our ‘Returns’ Policy for more information.
Returned orders due to incorrect addresses provided will incur a re-delivery charge to re-ship the order.
For all Freight and Delivery information and options, please refer to our ‘Postage’ page.

Refunds and Returns

Please refer to our ‘Returns’ Policy.

Promotion(s) or Specials

All promotions such as free freight which are promoted via the website, Facebook and other marketing channels are for Australia only.
International orders will be processed, and customer will be notified of the freight cost.

Liability

If products are not stored correctly, this could alter the stability and nature of the products. Also, if used with other ingredients, this could also cause product stability issues. kakadu botanicals shall not be held liable for this. Please undertake testing of product(s) before up scaling to larger batch sizes.

Disclaimer

All product images contained in our website are for illustrative purposes only and actual items may vary in appearance depending on the actual packaging used to pack the goods.
Package contents and/or packaging used are at our discretion and may vary from time to time.
Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. If we have made an error in pricing, we will notify you of the correct price.
We will not accept any liability for any loss or damage or error which may be incurred by any person acting in reliance upon this information. Information is for education purpose only and individuals must exercise their independent judgement in determining if the product is suitable for their particular purpose or usage.
Liability is limited to the value of the goods and does not include any losses including consequential losses.
Compliance and all laws and regulations and intellectual property right and/or trademark applying to the products are the responsibility of the user and any third party related to the user.
If you intend to re-label or re-brand our products for whatever reasons, please ensure you are in compliance with labelling laws. We shall not be held responsible for losses incurred as the result of product recall due to incorrect labelling.

Terms & Conditions and Privacy Policy Amendments

We may amend our policy from time to time or as required by law and this will be updated on our website. Refer to our website for updated details.

How to Contact Us

Please see our Contact Us page. You can email us at [email protected]

Your Consent

By using this website, www.kakadubotanicals.com, you hereby consent to our Terms and Conditions and Privacy Policy.